student registration support
This information is for students registering in Vendormate VISION. Here you'll find answers to the most common questions about registration and using the application. You may also contact our Student Support team by submitting a support case.
Vendormate Support operates Monday through Friday from 9:00 am to 5:00 pm eastern time.
- Enter just a few key words related to your question or problem
- Add key words to refine your search as necessary
- Do not use punctuation
- Search is not case sensitive
- Avoid non-descriptive filler words like "how", "the", "what", etc.
- If you do not find what you are looking for the first time, reduce the number of key words you enter and try searching again
Vendormate provides each customer partner a customized web portal for its vendors.
To locate your customer, check the Vendormate customer directory.
FAQ: Why do I have to register?
Your registration is needed to collect certain information about you. Before proceeding please review the FILENAME instructions under the link LINKNAME.
More Options:
FAQ: How do I register?
Please see our registration tutorial which describes the steps and information necessary to register.
More Options:
FAQ: What documents are required?
The documents required depend on your classification. Please log into the website and select the "Documents and Certifications" link to view and provide the requirement information.
More Options:
FAQ: How do I upload documents?
- Scan and store an electronic image of your document on your computer.
- Log in to the vendor portal using your registered email address and password.
- In the Update Your Information section, select "Documents and Certifications."
- Find the appropriate document and select "Begin Action."
- Select "Browse." A "Choose File" window will open. Locate your document in that window, and select "save."
- Select "Save and Continue" on the Document Repository window, and you're done.
If you can't create an electronic version of your document, then fax the document to us with a system-generated personalized cover page. We will scan the faxed document and automatically add it to your registration. To obtain a personalized fax cover page:
- Log in to the vendor portal using your registered email address and password.
- In the Update Your Information section, select "Documents and Certifications.".
- Find the appropriate document and select "Begin Action."
- In the Document Information section, select the "cover page" link. A personalized fax cover page will open. Use the print function of your browser to print the fax cover page.
Documents will be checked for accuracy and appropriateness.
More Options:
FAQ: What if I forgot or never received my password?
If you have checked your spam folder and do not have a password email there, please use the "Forgot your password?" link on the log-in page of your customer's vendor portal. This link will automatically email you a new temporary password. (Due to mail server traffic, please wait 5 mins for email delivery.)
Please do not copy and paste this password; type your password physically to avoid an error message.
Your password is case sensitive. After you log in, you will be prompted to change your password. Please be sure to add the vendormate.com domain to your spam settings so this email is not directed to your spam folder.
More Options:
Get more support: Why registration is required
Your registration is needed to collect certain information about you. Before proceeding please review the FILENAME instructions under the link LINKNAME.
More Options:
Get more support: Registration process
Please see our registration tutorial which describes the steps and information necessary to register.
More Options:
Get more support: Completing the first registration
The vendor program has specific requirements set by your customer. Please see our registration tutorial which details what information is necessary to register and the steps to complete the registration.
More Options:
Get more support: Registering at multiple customers
The same username and password will be used across all customers that use Vendormate for credentialing services; however, each vendor program has specific requirements and policy acknowledgements set by each of your customers. This requires that you complete a registration at each location.
More Options:
Get more support: Payments that did not occur
Most often we see that the credit card being used is experiencing an issue with the credit card itself, and not the payment system. Please contact your credit card issuer and ask why your card is experiencing a problem. If you continue to have problems and it is not due to your credit card, please let us know.
If you are not sure who authorized charges or have further questions about a charge on your card, submit a support case.
More Options:
Get more support: "Vendormate" credit-card charges
Vendormate provides vendor credentialing and compliance monitoring solutions for the health care, financial, and retail industries. A credentialing fee is charged to the vendors for this service. Your company has registered with one of these institutions and your credit card was used to make the payment.
If you did not complete this registration it is likely that it was completed by someone else at your company. (e.g., an employee may complete a registration with his/her manager's credit card.)
If you are not sure who authorized charges on your card or have other payment questions, submit a support case.
More Options:
Get more support: Payment required
Payment is not required for student registrations. If you are prompted for payment, please contact your administrator.
More Options:
Get more support: Documents to collect for compliance
The documents required depend on your classification. Please log into the website and select the "Documents and Certifications" link to view and provide the requirement information.
More Options:
Get more support: Finalizing a registration
Please log into the vendor portal and pay special attention to the red links as these are areas that require more information to complete your registration. If there are no red links, there is no action needed on your part; your registration is complete and you have satisfied all requirements at this time.
More Options:
Get more support: Faxing in documents
Please print and use the fax coversheet found on the upload page within your customer's vendor portal. Please fill out all information, and use one fax coversheet per document that you are sending. Then fax your documents to the number indicated on the coversheet.
We will scan the faxed document and automatically add it to your profile. Documents will be checked for accuracy and appropriateness.
More Options:
Get more support: Discounts for multiple registrations
We do have corporate purchase plans that offer significant savings and simplify the registration process. To ensure we send the most relevant information to you, please submit a request and answer the following questions:
- Does your company sell to hospitals across the country or are you focused regionally or statewide?
- How many representatives in your company access or manage business relationships with your hospital customers?
More Options:
Get more support: Can I pay one fee for all Vendormate hospitals
Your company may choose a corporate purchase plan that offers significant savings and simplifies the registration process. To ensure we send the most relevant information to you, please submit a request and answer the following questions:
- Does your company sell to hospitals across the country or are you focused regionally or statewide?
- How many representatives in your company access or manage business relationships with your hospital customers?
More Options:
Get more support: Professional services to manage credentialing
Vendormate Credential Central is the first vendor-side solution to manage and coordinate the rising credential and compliance requirements from healthcare providers. With Vendormate Credential Central, Vendormate lightens the burden on vendor representatives and administrators by loading documents for them and monitoring registration and compliance status. If you are interested in receiving information about this unique program, please submit a request.
More Options:
Get more support: Password issue
First, check your spam folder. You may have received a password confirmation that was directed there.
If you have checked your spam folder and do not have a password email there, please use the "Forgot your password?" link on the log-in page of your customer's vendor portal. This link will automatically email you a new temporary password. (Due to mail server traffic, please wait 5 mins for email delivery.)
Please do not copy and paste this password; type your password physically to avoid an error message.
Your password is case sensitive. After you log in, you will be prompted to change your password. Please be sure to add the vendormate.com domain to your spam settings so this email is not directed to your spam folder.
More Options:
Get more support: Invite to register
Do not use this function, as it is intended only for administrators.
More Options:
Get more support: Canceling an indivudual registration
If you no longer have a relationship with the group with whom you've registered, please submit a case to cancel your subscription.
More Options:
Get more support: Rep dropping a location
Our Vendor Support team can remove your registration from this location. Please submit a support case.
More Options:
Get more support: Cancelling a subscription
If you no longer have a relationship with your customer, please submit a case to cancel your subscription.
More Options:
Get more support: My document was rejected
Your document was rejected as it did not meet criteria set by your administrator. If you would like us to review the rejection, please submit a case to our research team.
More Options:
Vendormate is a registered service mark of Vendormate, Inc. Designated service marks, trademarks, and brands are the property of Vendormate, Inc.