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Press ReleasesFrom the vault of Vendormate
Vendormate Adopts Salesforce CRM to Manage Complex Customer Base
September 4, 2008 – Vendormate, the leader in vendor credentialing management solutions, relies on Salesforce CRM to track and manage its rapidly growing customer base. Vendormate offers a private-label Software as a Service (SaaS) platform that allows organizations to manage increasingly complex regulatory documentation as well as traditional vendor information management tasks.
“Vendormate turned to Salesforce CRM because we knew it could handle the complex relationships of compliance regulation and vendor management best practices in healthcare and other industries without a significant investment in IT resources,” said Jeff Beck, Director of Product Management. “Its flexibility and highly configurable design positions us to continue our rapid growth and always maintain our leading edge customer service. We can track from prospect to contract to implementation. In addition, the app exchange allowed us to integrate with 3rd party tools that we already used, making for a seamless customer lifecycle.”
Vendormate’s unique business model frees procurement groups from the headache of gathering all the data required to evaluate a vendor. Instead, the vendor registers at a buyer’s website, provides essential data, and pays a fee to Vendormate to store, credential, and monitor the information.
Four-year-old Vendormate has over 400 customers, each with its own data to track. But for Vendormate, each customer has hundreds of vendors in its roster that must be credentialed and monitored. In addition, each vendor generates 4.9 associated individuals that are credentialed, and monitored.
Beck continued, “The complexity and fluid nature of all these relationships led us to Salesforce CRM as the best CRM solution. We deployed the customer-facing webform that integrates seamlessly with our Salesforce CRM records. Once a customer completes a web inquiry, Salesforce CRM automatically creates a case associated with that customer and routes it to the appropriate Vendormate contact. The case is tied to all our other information about that customer as well. It increases our efficiency and speeds our response.”
About Vendormate, Inc.
Vendormate protects the health of supply chains with a unique vendor credentialing and compliance monitoring solution. The program assures compliance with both internal policies and government mandates, including OFAC designated nationals watchlists. An integrated badge feature controls access to facilities. Registered vendors are registered, screened, rated and catalogued by custom criteria and continuously monitored for non-compliance. Phone: 1-877-483-6368; www.vendormate.com; Blog vendorcompliance.wordpress.com.